Matt Doar runs Consulting Toolsmiths, a software consultancy in Silicon Valley and has extensive experience configuring and customizing JIRA for clients all over the world. He is an Atlassian partner and is part of the wider Atlassian development community.
He also wrote "Practical Development Environments", O'Reilly (2005) which described the basics of software tools - version control, build tools, testing, issue trackers, automation.
Matt also runs the blog http://jiradev.blogspot.com/ which has a number of similar tips, trick and examples for practical JIRA development.
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